Ashgrove Osteopathy
A solo osteopath who replaced three subscriptions with one and found the invoice was the part he cared about most.
- 3 → 1
- subscriptions
- £41 / mo
- less than the previous stack
- 100%
- of clients booking online within a month
We moved from three tools to one and our monthly software bill went down, not up. The invoice is the same every month, which is the part I did not expect to care about.
Tomas runs a single-room osteopathy practice from a converted shop in north Leeds. For three years his systems were a booking link, a notes app on an iPad, and a card reader whose monthly statement he reconciled against his diary by hand.
Three tools, one practice
None of the three was bad. The problem was the seams: a client who booked through the link did not exist in the notes app until Tomas typed them in; a card payment did not know which session it belonged to; a cancellation had to be removed in two places and the slot advertised in a third.
What a Solo plan actually replaces
Scheduling replaced the booking link, with the difference that the slot, the client and the payment are one record. Notes replaced the iPad app — Tomas kept the same SOAP structure and lost the copying. Card payments replaced the reader for everything except walk-ins, and the statement now reconciles itself.
The monthly cost dropped. Not dramatically, but the invoice stopped changing, which turned out to matter more than the amount.
Booking online
Tomas expected older clients to keep phoning. Within a month, all of them were booking through the page, mostly because the reminder text has a reschedule link in it and rescheduling is easier than calling.
Sample story. Ashgrove Osteopathy is a fictional practice created for this theme; the figures are illustrative.