How to cut your no-show rate without charging a fee
Late-cancellation fees are the blunt instrument. Four changes to reminders, waitlists and booking friction usually do more, and cost the relationship less.
Rosa Lindgren · 7 min read
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Notes from inside small practices.
Operations, documentation and billing, written by people who have done the job. No growth hacks, no thought leadership.
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What actually gets a claim rejected
Six years reviewing claims from small practices. The rejections were rarely clinical — they were demographics, dates and modifiers.
Daniel Okonkwo · 8 min read
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Waitlist auto-fill, and why it took a year
The feature is four sentences to describe. Getting it to behave well when a clinic has three practitioners and one room took considerably longer.
Mei Tanaka · 4 min read
SOAP notes that survive an audit
A note has three readers: you in six months, the next clinician, and someone auditing. Most notes are written for none of them.
Rosa Lindgren · 6 min read
Writing a cancellation policy your clients will accept
The policy is not the problem. Where it appears, when it is explained, and who has discretion over it — that is the problem.
Rosa Lindgren · 5 min read
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